Case studies
How teams use AvdControl
These are composite scenarios based on common AVD work. They are not named-customer quotes. They show the same path: connect Azure, pick pools, then delegate help desk or the business so people can act without a ticket.
Education
University help desk for Azure Virtual Desktop
A large teaching estate needed first-line staff, and some faculty teams, to clear stuck sessions without a privileged Azure role or a ticket to IT.
Read the scenarioManaged service
MSP operations across several customer AVD estates
A managed service provider needed one console for several customer Entra tenants, and a way to let a customer business team act on their own pools.
Read the scenarioEnterprise
Enterprise EUC team and a 24-hour service desk
An EUC team wanted scoped session actions for a 24-hour service desk and for department owners, without Azure roles on every person.
Read the scenarioPublic sector
Council AVD support without Azure Portal access
A local authority wanted to keep privileged Azure with a small cloud team, and let service desk or a service owner act on their own pools without a ticket.
Read the scenario