Help

Start from Help

Open Help in the console. Choose a question, a problem, or feedback.

Questions search this guide first. If a page answers you, stop there. If not, send the request to AvdControl.

1. 1
   Question

   Type what you are trying to do. Matching guide pages open in a new tab. Choose Still need help to send the question.

2. 2
   Problem

   Describe what broke, what page you were on, who was affected, and what you expected to happen.

3. 3
   Feedback

   Share a comment or suggestion. This is separate from urgent support.

Your requests

You only see requests you sent. Open means we have it. Waiting for you means we replied. Done means we closed it.

A follow-up returns the request to Open. We email you when AvdControl replies.

You can attach up to three screenshots (PNG, JPEG, or WebP), or paste one into the form.

Billing stays in Settings or [email protected]. Security reports go to [email protected].

Write a useful request

For a session problem, include the user, host pool, session host if visible, ticket reference, and the action you tried. For setup problems, include the setup step and the exact error text.

Attach screenshots when the page state matters. Support sessions cannot send help requests while impersonating another user, so use your own sign-in.